Terms and Conditions of Use – Tri-citys Grooming Pros LLC
Welcome to Tri-citys Grooming Pros LLC. By accessing our website and using our services, you agree to comply with the following terms and conditions.
1. SMS Messaging Services (A2P 10DLC Compliance)
By providing your phone number, you expressly agree to receive text messages from Tri-citys Grooming Pros LLC.
- Purpose: Messages will be sent for appointment reminders, service status notifications ("your pet is ready"), and administrative updates.
- Frequency: Message frequency varies based on the number of appointments and user interaction.
- Fees: Standard message and data rates may apply according to your mobile carrier.
- Opt-out: You can unsubscribe at any time by sending the word STOP to the number from which you receive messages. You will receive a confirmation message of your opt-out.
- Help: If you need technical assistance with messages, reply with the word HELP or contact us directly through our website.
2. Cancellation and Appointment Policies
To maintain the quality of our service and respect our stylists' time:
- Advance Notice: At least 24 hours' notice is required to cancel or reschedule an appointment.
- No-Show Fees: Last-minute cancellations or no-shows may be subject to an administrative fee.
3. Pet Care Consent
By leaving your pet in our care, you agree that:
- Health and Safety: You have honestly disclosed your pet's behavior (aggression or anxiety) and health conditions.
- Specialized Services: You understand that we offer specific services such as cosmetic dental cleaning without anesthesia.
- Incidents: In the event of a medical emergency, Tri-citys Grooming Pros LLC will act in the animal's best interest and contact the owner immediately.
4. Limitation of Liability
Tri-citys Grooming Pros LLC strives to provide safe and professional service. We are not responsible for undisclosed pre-existing health conditions or unexpected reactions to standard grooming processes.
5. Modifications to Terms
We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of the new terms.
